Customer Care

Contact Us

Our customer service team is on hand to assist with:

  • Size and fit advice
  • Order inquires
  • Delivery questions
  • Returns and exchanges



Gus + Al Headquarters
601 West 29th Street 
New York, NY 10001



Shopping Online

Q What credit cards does Gus + Al accept?

A Gus + Al accepts Visa, MasterCard, and American Express.

Q How do I track my order?

A For all online orders, you will be emailed at time of shipment with shipping confirmation and UPS tracking number.

Q What about partial orders?

A If you order several items, we ship in-stock items immediately and ship outstanding items as soon as they are complete.

Q Can I order from Gus + Al by telephone?

A We are happy to take your order by phone. Please call our customer care Monday-Friday from 9:00 AM-6:00 PM EST at (800)-761-2850.

Q Does Gus + Al charge sales tax?

A Gus + Al only charges sales tax on orders sent within the state of New York.

A special notes for those ordering a gift

If you are ordering an item as a gift, please call us to check availability. Because all of our items are made to order, your order may not be available to ship immediately. We will do our best to prioritize your order to ensure your gift is sent on time.